Q: What is GersteinART?
A: GersteinART is an online store dedicated purely to the art of David Gerstein.
We are specialists in all of his amazing body of work and offer the best possible service to our customers worldwide.
We also the only store linked back from Gerstein's official website (DavidGerstein.com)

Q: Where is the art of David Gerstein produced?
A: All of Gerstein's artwork is made in his large art studio in Jerusalem, Israel.

Q: Where do you ship the art from?
A: Jerusalem, Israel.

Q: How do you ship the artwork and is it safe?
A: We ship via EMS, which is Israel's postal service. We send you a tracking code
once the package ships and you receive the package to your door from the postal service
in your country. For instance UK-Royal post, France- La Poste, USA - USPS (United States Postal Service).
It is safe and secure and we guarantee you will get the artwork in perfect condition.

Q: Could you ship via UPS?
A: Yes, We also work with UPS for larger art pieces or for urgent orders. UPS shipping
is more expensive than EMS but is usually faster and great for large quantities.
To order UPS shipping please contact us by email.

Q: How long until I get my order delivered ?
A: Orders usually take between 8-15 days to be delivered (Orders inside Israel take less, usually 2-3 days).
We provide a tracking code for each order so you could know the status of your order at any given moment.
Note: We can not guarantee a delivery date
but we sure do our best to deliver as fast as possible. In many cases the packages arrive ahead of time.

Q: I've place an order. How do I check the status of shipping?
A: You can easily login to your account if you created one when placing your order. Or you could simply email us: custservice@GersteinART.com

Q: Can I send an art piece to a different address or different country?
A: Yes, you can. It is easy to do. Simply enter your billing address for the order (Connected to your credit card) and then enter the shipping address where you would like to send the package. That could be anywhere in the world.

Q: Can I add a gift card to my package?
A: Yes, We offer a free official gift card that you can add to your shopping cart at the checkout.

Q: Is the artwork suitable to be placed outdoors?
A: Placing your Gerstein art piece outdoors is not recommended for a long period of time. We can not guarantee that
the pieces will remain in great condition when exposed to tough weather conditions such as rain or snow.

Q: What is the Gerstein's art made of?
A: Gerstein's art objects are made of Laser cutout metal.  

Q: Can I contact the artist himself somehow?
A: You can find David Gerstein on his official site: www.DavidGerstein.com or on Facebook.

Q: How can I pay for my order?
A: We accept all major credit cards, Paypal (Paypal.com) and also Bank Transfers (Contact us if you'd like to make a bank transfer).

Q: Can I return an art piece if I am not satisfied?
A: Yes, You may return any art piece you buy from GersteinART for any reason within 30 days
from purchase and get a full refund. We charge only for shipping costs. Refunds are issued once the art piece is returned to our office.

Q: Where could I see the dimensions of the artwork?
A: Most of the sculptures and prints have dimension information in their product page. If you can not find
the information you are looking for please contact us via Chat (Bottom of the home page), Email (info@gersteinart.com)or phone (US 1-347-6880951). We will reply to you within 24 hours, or immediately through our chat representatives.

Q: Is there an official site to see more of David Gerstein's art work and biography?
A: Yes, Please visit www.DavidGerstein.com for more information.

Q: Can I contact you via social media sites?
A: Yes, of course. We are on Facebook, Twitter and Youtube. We'd love to hear from you there.

Q: I didn't find an answer to my question, what should I do?
A: Please contact us: Chat (Bottom of the home page click on the CHAT NOW button). Email: info@gersteinart.com.
Phone: US  1-347-6880951